Return & Refund Policy

Last updated: 21/06/2026

Welcome to LittlePetsPlace.

Our goal is simple: happy pets and happy owners. If something isn't right with your order, we'll do our best to make it right.

Returns

You have the right to return your order within 14 days of receiving your item, in accordance with applicable consumer protection laws.

To be eligible for a return:

• The item must be unused and in the same condition in which it was received.
• The item should be returned in its original packaging whenever possible.
• Proof of purchase or your order number must be provided.
• The item must not show signs of misuse, damage, or excessive wear.

Before returning any item, please contact us at:

support@littlepetsplace.com

Pet Products & Hygiene

For the safety and hygiene of all pets and customers, we cannot accept returns of:

• Used pet accessories
• Opened grooming products
• Opened feeding products
• Any item showing signs of use by a pet

unless the product is defective, damaged, or incorrect upon arrival.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photographs of the item and packaging

We will review your request and, where appropriate, offer a replacement, store credit, or refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 14 days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Return Shipping Costs

• If you are returning an item because you changed your mind, you are responsible for the return shipping costs.
• If the item is defective, damaged, or incorrect, LittlePetsPlace will cover reasonable return shipping costs or provide an alternative solution.

Order Cancellations

Orders may be cancelled before they are processed and dispatched.

Once an order has been shipped, it can no longer be cancelled and must follow the return procedure described above.

Contact Us

For any questions regarding returns, refunds, or your order, please contact us:

LittlePetsPlace
Email: support@littlepetsplace.com